Returns & Exchanges
Return Policy
We stand behind the quality of our products and our workmanship. Any defects or errors on our part will result in a replacement free of charge. We accept returns due to customer error up to 14 days after the date of delivery. This includes an incorrect selection of size, designs, or color. A $5.00 USD service fee (per tee/tank) and a $7.00 USD service fee (per crew/hoodie) will be deducted from your refund amount. Shipping charges are non-refundable.
We stand behind the quality of our products and our workmanship. Any defects or errors on our part will result in a replacement free of charge. We accept returns due to customer error up to 14 days after the date of delivery. This includes an incorrect selection of size, designs, or color. A $5.00 USD service fee (per tee/tank) and a $7.00 USD service fee (per crew/hoodie) will be deducted from your refund amount. Shipping charges are non-refundable.
Premium products (such as the Coastal Terry Poncho, Oversized Corded Crew, and Relaxed Waffle Long Sleeve) must be returned with the tag attached to receive a refund for your order. Since these are premium products, each made-to-order, a $15 restocking fee will be deducted per exclusive product in addition to the return shipping fee.
Here’s how to check if your order is eligible:
1. Accepted returns include incorrect selection of designs, size, or color
2. The items should unworn and unwashed. If it has been worn once, tag was removed, it will not qualify for a return.
3. Item/s with stains, pet hair, odors, smell of cigarette smoke, deodorant, etc. will be declined
4. All closeout, final sale, clearance items are not eligible for a return
We will provide a return label via email but please be aware that the total amount of the refund will not include the shipping fee for the original order or the return label fee.
Once the return order is received, please allow us up to 3-5 business days to review your items and issue a refund. It will depend on your bank and payment method on how long it will take to reflect in your account. We have no control over how quickly your bank takes to reflect that money. You will receive an email confirmation that the eligible refund is being processed.
Order Process:
Once your order is placed, it is sent to our automated production facility to ensure our customers get their orders as soon as possible. Unfortunately because of this automated process, any requests to change/cancel an order is no longer available after your order is processed.
Exchange Policy
Need to make an exchange?
We can exchange items due to customer error up to 14 days after the date of delivery. This includes an incorrect selection of size, design, or color.
A $5.00 USD service fee (per tee/tank) and a $7.00 USD service fee (per crew/hoodie) will be deducted from your refund amount.
Shipping charges are non-refundable.
To be eligible for an exchange the item(s) must be unworn and unwashed. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for an exchange. We do not accept exchanges on discounted sales or personalized items. To start this process, please email us at support@shieldrepublic.com with your order number and the item, size, and color you wish to exchange it for.
We will make you aware of the shipping fee for the new item(s), return label for the original item(s), and any price difference (if any). Once that is agreed upon and settled, you’ll receive an email confirming your exchange order along with the return label.
Here’s how to check if your order is eligible:
1. Accepted returns include incorrect selection of designs, size, or color
2. The items should unworn and unwashed. If it has been worn once, tag was removed, it will not qualify for a return.
3. Item/s with stains, pet hair, odors, smell of cigarette smoke, deodorant, etc. will be declined
4. All closeout, final sale, clearance items are not eligible for a return
We will provide a return label via email but please be aware that the total amount of the refund will not include the shipping fee for the original order or the return label fee.
Once the return order is received, please allow us up to 3-5 business days to review your items and issue a refund. It will depend on your bank and payment method on how long it will take to reflect in your account. We have no control over how quickly your bank takes to reflect that money. You will receive an email confirmation that the eligible refund is being processed.
Order Process:
Once your order is placed, it is sent to our automated production facility to ensure our customers get their orders as soon as possible. Unfortunately because of this automated process, any requests to change/cancel an order is no longer available after your order is processed.
Exchange Policy
Need to make an exchange?
We can exchange items due to customer error up to 14 days after the date of delivery. This includes an incorrect selection of size, design, or color.
A $5.00 USD service fee (per tee/tank) and a $7.00 USD service fee (per crew/hoodie) will be deducted from your refund amount.
Shipping charges are non-refundable.
To be eligible for an exchange the item(s) must be unworn and unwashed. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for an exchange. We do not accept exchanges on discounted sales or personalized items. To start this process, please email us at support@shieldrepublic.com with your order number and the item, size, and color you wish to exchange it for.
We will make you aware of the shipping fee for the new item(s), return label for the original item(s), and any price difference (if any). Once that is agreed upon and settled, you’ll receive an email confirming your exchange order along with the return label.
Once the original item(s) are received at our warehouse, please allow us up to 3-5 business days to review your item(s).
New order processing takes up to 7-10 business days plus shipping time via USPS (days depend on location and time of year)
We offer a 30-day warranty on all our products. If you receive an item that is damaged or defective, please send us an email at support@shieldrepublic.com within 30 days of receiving your order, and we will be happy to replace it for you at no additional cost. Your satisfaction is our priority, and we want to ensure you have a hassle-free shopping experience with us.
